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Refund policy

In accordance with the following cancellation policy, you only have a right of cancellation if you are a consumer. According to §13 BGB, a consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us

Hoiz Handels GmbH, Pleinfelderstrasse. 70, D-91166 Georgensgmünd, , phone: +49 (0) 9802 - 95 27 42

inform you of your decision to cancel this contract by means of a clear declaration (for example a letter sent by post, fax or email). You can use the cancellation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any event not later than 14 days from the day on which you inform us of the cancellation of this contract

Hoiz Handels GmbH, Pleinfelderstrasse. 70, D-91166 Georgensgmünd

send us back or hand over. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the immediate costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.

The right of cancellation does not exist for the following contracts:

- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.